Find answers to most of your questions here.!
- All
- Orders
- Shipping and Delivery
- Warranty
- Product Info
- Green Shield and Shipped Shield
Need Help?
If you have an issue that requires immediate attention, use the Chat button to talk to one of our Customer Service agents.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Orders
If you need to modify or cancel your order, please contact us immediately at info@soxfootwear.ca. We process orders quickly, so changes may not always be possible once the order is in fulfillment.
If an item is out of stock, you may sign up for restock notifications on the product page. We do our best to replenish inventory as quickly as possible.
Custom socks orders are currently not available in Canada. Sign-up to our newsletter at the bottom of this page to find out when this option will be available in your area.
Shipping and Delivery
We currently ship within Canada and the United States. For international shipping inquiries, please contact info@soxfootwear.ca.
Yes, we offer free shipping in Canada with any purchase $75 and over, except in Yukon, Nunavut and NWT where the fixed shipping price is $30.
Shipping costs and delivery times vary based on your location and the selected shipping method. Standard shipping within Canada typically takes 3-7 business days, while U.S. orders may take 5-10 business days. Exact shipping fees are calculated at checkout.
Yes, expedited shipping options are available at checkout for faster delivery.
Yes, once your order ships, you will receive a confirmation email with a tracking number to monitor your package’s progress.
If your order is significantly delayed or lost in transit AND is covered with Shipped Shield, use our Shipped Shield claim form on our website.
If your order is not covered by Shipped Shield, please contact info@soxfootwear.ca
Warranty
Our warranty covers defects in materials or workmanship for 5 years from purchase, including:
- Colour fading/washing out
- Permanent stretching
- Holes from normal wear
- Shrinking or unraveling
Exclusions: Damage from misuse, improper care, or purchases from unauthorized sellers.
For full details, see our Warranty Terms & Conditions.
Simply complete our Warranty Registration Form after purchase to activate your coverage. For full details, see our Warranty Terms & Conditions.
You will have to submit photos. Please see our Warranty Terms & Conditions. for more details.
Covered: Original purchasers only (non-transferable).
Not covered:
- Purchases from auction sites/unauthorized sellers
- Damage from misuse or improper care
- Claims outside the country of purchase
For full details, see our Warranty Terms & Conditions.
Claims are typically processed within 5–7 business days after approval.
For full details, see our Warranty Terms & Conditions.
Product Info
| Sock Size | US Shoe Size | EU Shoe Size |
|---|---|---|
| S | 12 (Kids) | 30 |
| M | 4–7 | 36–39 |
| L | 8–12 | 40–44 |
| XL | 12+ | 44+ |
Always wash your socks before first use to ensure optimal softness and fit.
- Use cold water or a gentle cycle at 40°C / 104°F max
- Turn socks inside out for extra longevity
No! Avoid bleach (it weakens fibres) and fabric softeners (they reduce breathability).
Yes! They’re tumble-dry friendly at low or medium heat.
Never iron your socks—the heat can damage elastic fibers and prints.
Green Shield and Shipped Shield
Shipped Green is an eco-friendly shipping option that offsets the carbon emissions of your delivery by supporting verified environmental projects. A small fee is added to your order to fund initiatives like reforestation or renewable energy.
Shipped Shield is a protection plan that covers lost, stolen, or damaged packages. If any issues occur during transit, we’ll reship your order at no extra cost. This is a hassle-free, worry-free way to experience online shopping.
Peace of mind, guaranteed.
For just pennies per order, Shipped Shield ensures:
- Full replacement if your package is lost, stolen, or damaged—no questions asked.
- Zero hassle—we handle all claims and reship immediately.
- No hidden fees—your replacement ships free.
No, currently Shipped Green and Shipped Shield are bundled together as a single package due to their minimal combined cost. This allows us to offer both environmental protection and delivery assurance at an affordable rate.
Shipped Green + Shield = Smarter Shipping
By keeping both options, you get:
♻️ Carbon-neutral delivery + 📦 Package protection = Responsible, worry-free shopping.
We've combined these services because:
- The total cost remains very low
- It simplifies the checkout process
- It ensures all packages have both environmental offsets and protection
If you prefer not to include these options:
- Return to your shopping cart
- Click "Checkout without Shipping Protection"
- Complete your purchase as normal
No, the only way to remove these options is by returning to your cart before proceeding to payment.
No. Once your order is confirmed, these options cannot be removed or refunded.
No, it’s optional—but we recommend it for high-value orders or areas with higher delivery risks.
We partner with certified organizations tocalculate and offset emissions based on your shipment’s distance and weight.You’ll receive a carbon offset certificate via email.
Yes! It applies to all deliveries, domestic and international. For further questions, contact info@soxfootwear.ca